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All hardware based products within the Clavister Security Gateway Series come with a standard return-and-repair RMA warranty service
About Clavister's standard RMA warranty
Clavister warrants to the customer of the Clavister Security Gateway Series product that the Hardware
components will be free from defects in material and workmanship under normal use for a period
of one (1) year or two (2) years depending on model, from the Start Date (as defined below). The warranty will only apply to failure of
the product if Clavister is informed of the failure not later than one (1) or two (2) years from the "Start Date"
or thirty (30) days after that the failure was or ought to have been noticed by the customer. The
warranty will not apply to products from which serial numbers have been removed or to defects
resulting from unauthorized modification, operation or storage outside the environmental
specifications for the product, in-transit damage, improper maintenance, defects resulting from use
of third-party software, accessories, media, supplies, consumables or such items not designed for
use with the product, or any other misuse. Any replacement Hardware will be warranted for the
remainder of the original warranty period or thirty days, whichever is longer.
Start Date means the earlier of Product registration or ninety (90) days following shipment from
Clavister.
Warranty services may be obtained by contacting Clavister within the applicable warranty period,
and requesting a Return Material Authorization (RMA) number. If the product in question has not
been registered with the Clavister client web pages, then a proof of purchase (such as a copy of the
dated purchase invoice) must be provided. If Purchaser’s circumstances require special handling of
warranty correction, then at the time of requesting the RMA number, Purchaser may also propose
special procedures as may be suitable to the case.
After an RMA number is issued, the defective product must be packaged securely in the original or
other suitable shipping package to ensure that it will not be damaged in transit, and the RMA
number must be clearly marked on the outside of the package. The package must be mailed or otherwise shipped to Clavister with all costs of mailing/shipping/insurance prepaid. Clavister shall
not be responsible for any of the Purchaser’s software, firmware, information, or memory data
contained in, stored on, or integrated with any product returned to Clavister pursuant to this
warranty.
Any package returned to Clavister without an RMA number will be rejected and shipped back to
the Purchaser at the Purchaser’s expense. Clavister reserves the right in such a case to levy a
reasonable handling charge in addition to mailing and or shipping costs.
Clavister Warranty Service
To obtain an RMA number for warranty service and initate the RMA process for a Clavister product contact Clavister HQ at the following address:
Clavister AB
RMA REQUEST
SE-891 33 ÖRNSKÖLDSVIK
SWEDEN
Or,
» RMA Request Form
Customer Remedies
Clavister’s entire liability according to this warranty shall be, at Clavister’s option, either return of
the price paid, or repair or replacement of the Hardware that does not meet Clavister’s limited
warranty and which is returned to Clavister with a copy of your receipt.
Limitations of Liability
UNDER NO CIRCUMSTANCES SHALL CLAVISTER OR ITS SUPPLIERS BE LIABLE FOR
DAMAGES OF ANY CHARACTER (E.G. DAMAGES FOR LOSS OF PROFIT, SOFTWARE
RESTORATION, WORK STOPPAGE, LOSS OF SAVED DATA OR ANY OTHER
COMMERCIAL DAMAGES OR LOSSES) RESULTING FROM THE APPLICATION OR
IMPROPER USE OF THE CLAVISTER PRODUCT OR FAILURE OF THE PRODUCT, EVEN
IF CLAVISTER IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
FURTHERMORE, CLAVISTER WILL NOT BE LIABLE FOR THIRD-PARTY CLAIMS
AGAINST CUSTOMER FOR LOSSES OR DAMAGES. CLAVISTER WILL IN NO EVENT
BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT CLAVISTER RECEIVED
FROM THE END-USER FOR THE PRODUCT.
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