Peter

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Peter

Title/Position
Technical Support
Nationality
Swedish
Location
Örnsköldsvik

Challenging is the best word to describe what it’s like to work at Clavister. The product is constantly evolving with new features and changes that requires you to be on top of things at all times.

Peter

What is your role?

Senior Technical Support Engineer.

How long have you been with Clavister?

I joined Clavister in April 2004.

Can you describe your role?

I work primary with support, handling the more complex problems and network design issues our customers run into. It can be anything from consulting and configuration to bugs and system stability issues. The workload at support can vary quite a lot from each day and if i find some time to spare i try write some new How-To articles or FAQ's for our users to take part of. I also help keeping an eye on the forum and help answer our customer's questions when appropriate.

What's it like working at Clavister?

Best word to describe it would be challenging. The product is constantly evolving with new features and changes that requires you to be on top of things at all times.

Education?

College with focus on network functionality and design.

How has your education helped in your job?

It helped to give me a good foundation of network knowledge. But no matter how good you are, it still will take time to get familiar with all the features and functionality that are possible with the Clavister systems. To quote a colleague "It takes a lot of effort to become really good at it (and to keep being good at it)."