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Responsible Disclosure

Connect.Protect

At Clavister, we consider the security of our systems and products a top priority. But no matter how much effort we put into security, there can still be vulnerabilities that we might miss. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following

E-mail us your findings

E-mail us your findings using the contact information on this page. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands.

Do not take advantage of the vulnerability

Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data.

Do not reveal the problem

Do not reveal the problem to others until it has been resolved.

Do not use attacks on physical security

Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.

Provide sufficient information

Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible.

What we promise

We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date.

If you have followed the instructions above, we will not take any legal action against you in regard to the report.

We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.

We will keep you informed of the progress towards resolving the problem.

In the public information concerning the problem reported, we will credit you as the discoverer of the problem (unless you desire otherwise).

Contact Information
E-mail:
security@clavister.com
PGP: id 8813E86F, fingerprint A91407250F753C1D27263A7EBE9E30498813E86F
WWW: Tickets can also be created through https://my.clavister.com