Product Lifecycle


Product Lifecycle policy

Our products are designed for continuous use and are usually in production for many years, offering powerful security and reliance to our customers. However, we are also constantly developing new and more powerful solutions; in response to the market demanding more features and more performance. It is therefore inevitable that products need to be phased out. This is called the product lifecycle. This section will define this process and how you, as a valued Clavister customer, should plan for changes.

Lifecycle Phases

Clavister Lifecycle Phases

General availability phase

Each Clavister product and service progress through a number of lifecycle phases. When a product or service is released it enter its General Availability (GA) phase. During this phase a hardware-based product may go through a series of revisions, denoted “revision A”, “revision B”, etc. These revisions are mainly to optimize the production of the product. Software products and services go through similar revisions, called Major Releases, Minor Releases and Maintenance Releases. All customers with active Clavister Security Subscription agreement will receive all these software releases at no extra cost.

End of Sales (EOS) phases

At some point in time, the product or service is declared End Of Sales (EOS). Clavister will provide the distribution channel 30 days notice prior to a product's End Of Sales date. EOS means that the product is no longer available for purchase. However, the product is fully supported and all services are available for purchase for a period of 36 months after the EOS date. It is advisable for customers to start planning for migrating to newer Clavister products during this period. For more information about which products that are declared End of Sales including designated replacement products, please visit the End of Sales section.

End of Life (EOL) phase

36 months after the EOS date, the product is declared End Of Life (EOL). After the EOL date it is no longer possible to purchase any services for the product. End-Of-Life (EOL) of a product normally occurs 36 months after the EOS date. Deviations from this policy might occur due to events outside of Clavister’s control.

Services

Clavister Subscriptions

Until a product has reached EOL, Clavister provides full support and maintenance service, Clavister Security Subscription (CSS) and Clavister Product Subscription (CPS) for the specific product:

  • Clavister Product Subscription (CPS) includes software maintenance, software upgrades, centralized management, 24/7 technical support and hardware replacement.
  • Clavister Security Subscription (CSS) includes all of the above and also comes with our next-generation firewall services, i.e. Application Control, Intrusion Detection and Prevention (IDP), Web Content Filtering and Anti-Virus. (Hardware and license dependent, for details see Clavister Subscriptions).

Visit the Clavister Subscriptions section for more information. CSS/CPS subscriptions is mandatory at least for a first service period. CSS/CPS subscriptions can be ordered in 12 to 60 months service lengths and are payable up-front. The maximum service length per order is 60 months for General Availability products.

Clavister purchase window

Renewals shall be purchased three (3) months) at the earliest prior to the expiry date of the current subscription. Renewals of subscriptions commence on the date when the preceding valid service period expires/expired, and is valid for the purchased amount of months (12 to 60 months).

For a product declared EOL, 

subscriptions can only be purchased with service length until the EOL date. The price for a non-standard (“adjusted to EOL”) service length is derived from the price of the next longer standard service.


CSS adjusted to EOL

Example: 36 months CSS subscription is € 3 600. The price for 24 months service is (€3 600/36) x 24 = €2 400.

60 months

In case a subscription is purchased before official EOS announcement with a contract length exceeding the EOL date, technical support and hardware replacement services are still valid after the official EOL date.

Hardware replacement

Both Clavister Security Subscription and Clavister Product Subscription include a hardware replacement service, to reduce disturbances caused by hardware malfunction. In the event of a hardware malfunction, confirmed by Clavister, a similar or equivalent product or spare part is shipped from Clavister the next business day.

Hardware replacement or replacement parts will be available for 36 months following the End of Sale date, provided a valid and continuous Clavister Security Subscription is maintained on the product. At Clavister’s discretion, hardware may be replaced with similar or equivalent product when needed.

Adjusted to EOL

If a subscription renewal is made after the expiry of the previous period, the customer is not entitled to Hardware Replacement Service during a quarantine period of three (3) months starting from the date when Clavister books the renewal purchase order.

Standard hardware warranty

All Clavister hardware products feature a standard two (2) year warranty service. The warranty asserts that the hardware components will be free from defects in material and workmanship when used in accordance with the applicable user documentation. The warranty period starts with the earliest date of either the date when the product is registered or three (3) months after shipment from Clavister.

Return material authorization

To obtain warranty service for your Clavister hardware you must first obtain a valid Return Material Authorization (RMA) number. Log in to My Clavister and visit the Help Desk section. Here you can request an RMA number by completing the New RMA Ticket form. Follow the instructions that you receive with your RMA number on how to return your product.


Clavister reserves the right to modify the product lifecycle policy at any time; notifications regarding changes in policy will be posted on this page. Last updated: 2013-07-01.

Software Lifecycle

Just as our products are developed, so is our software. This means that our highly optimized secure network operating systems and other softwares, are constantly updated in response to customer needs. We utilize a concept of Long Term Support (LTS) releases, supporting and maintaining the two latest LTS releases and the latest feature release. Below is a short definition of release types and also the currently supported releases.

Release Types

LTS Release

A Long Term Support (LTS) release is a release which is supported and maintained for a minimum of four years after release. LTS releases will be released every two years, making them overlap two years with the previous release. For example, if the latest release is referred to as 10.22. When releasing the second LTS release, the number 10 is incremented to 11. The new release will be referred to as 11.00. 

Feature Release

A Feature Release is a minor release which might contain exciting new features and improvements on existing functionality, as well as security enhancements. With a feature release, the second number is incremented. For example, if the current release is referred to as 10.21. When releasing the next feature release, the number 21 is incremented to 22. This new release will then be known as 10.22. Feature releases will only be released to the latest LTS release.

Maintenance Release

A maintenance release focuses on minor improvements on existing features and defect corrections, and usually does not contain new functionality. With a maintenance release, the third set of numbers are incremented. For example, if the current release is referred to as 10.22.00. When release the next maintenance release, the number 00 is incremented to 01. The new release will then be known as 10.22.01. Maintenance releases will be released for the two active LTS releases and to the latest Feature release.

Currently Supported Releases

ReleaseRelease TypeStatusRelease DateEnd of Support Date
Clavister cOS Core 12.00 LTS release Supported 2017-06-13  
Clavister cOS Core 11.20 Feature release Supported 2017-03-14  
Clavister cOS Core 11.10 Feature release Unsupported 2016-11-25 2017-03-14
Clavister cOS Core 11.04 Feature release Unsupported 2016-07-04 2016-11-25
Clavister cOS Core 11.03 Feature release Unsupported 2016-04-15 2016-07-04
Clavister cOS Core 11.02 Feature release Unsupported 2015-12-18 2016-04-15
Clavister cOS Core 11.01 Feature release Unsupported 2015-11-20 2015-12-18
Clavister cOS Core 11.00 LTS release Supported 2015-07-03  
Clavister cOS Core 10.11 Feature release Unsupported 2012-11-07  2017-06-13
 
Clavister cOS Stream 3.10 Feature Release Supported 2017-06-02   
Clavister cOS Stream 3.00 LTS Release Supported 2016-12-20  
Clavister cOS Stream 2.90 Feature release Unsupported 2016-10-24  2016-12-20
Clavister cOS Stream 2.80 Feature release Unsupported 2016-07-08  2016-10-24
Clavister cOS Stream 2.70 Feature release Unsupported 2016-04-15 2016-07-08
Clavister cOS Stream 2.60 Feature release Unsupported 2016-01-11 2016-04-15
Clavister cOS Stream 2.40 Feature release Unsupported 2015-07-03 2016-01-11
Clavister cOS Stream 1.40 Feature release Unsupported 2012-01-01 2016-01-11
 
Clavister InControl 1.80 Feature release Supported 2017-06-13  
Clavister InControl 1.71 Feature release Unsupported 2017-01-16  2017-06-13
Clavister InControl 1.70 Feature release Unsupported 2016-11-25 2017-01-16
Clavister InControl 1.60 Feature release Unsupported 2016-07-04 2016-11-25
Clavister InControl 1.53 Feature release Unsupported 2016-04-14 2016-07-04
Clavister InControl 1.52 Feature release Unsupported 2015-12-18 2016-04-14
 

NOTE All other releases are unsupported and declared End of Life (EOL) and as such not available for download. Please contact your local Clavister Sales Representative for information on available upgrade options.

NOTE Clavister InControl is sold as a service and as such it is not covered by the conventional software lifecycle described above. We only support the latest major release with minor and maintenance releases.

End of Sales

This list contains products that have been declared End of Sales (EOS). This means that these products are no longer available for orders. It is possible to purchase services for these products up to and including the End of Life (EOL) date below. Specifications for EOS products can be found in the Clavister Legacy Specification document. Products listed in muted, gray text are End-of-Life and only listed for your reference.

In addition to providing services for these products, Clavister occasionally offers attractive upgrade campaigns on selected models. Contact your local Clavister Sales Representative to find out what the best solution for your product is.

Product Declared EOS

Hardware ProductsEOS DateEOL Date
Clavister P80 Series
There is no designated replacement product for the Clavister P80 Series.
2017-09-15 2020-09-15
Clavister W3 Series
The designated replacement product is Clavister W40.
For legacy information about the Clavister W3 Series, please visit Clavister W3 Series.
2017-05-24 2020-05-24
Clavister Lynx Series (X8)
There is no designated replacement product for the Clavister X8 Series. Needs for industrial / ruggedized platforms will be addressed by applying a project based business model. 
For legacy information about the Clavister X8 Series, please visit Clavister X8 Series.
2016-11-30 2019-11-30
Clavister W5 Series
The designated replacement product is Clavister W50.
For legacy information about the Clavister W5 Series, please visit Clavister W5 Series.
2015-12-31 2018-12-31
Clavister P9 Series
The designated replacement product is Clavister P80.
2015-12-15 2018-12-15
Clavister E5 Series
The designated replacement product is Clavister E20.
For legacy information about the Clavister E5 Series, please visit Clavister E5 Series.
2015-11-12 2018-11-12
Clavister E7 Series
The designated replacement product is Clavister E80.
For legacy information about the Clavister E7 Series, please visit Clavister E7 Series.
2015-06-01 2018-06-01
Clavister W3 Start
The designated replacement product is Clavister W20.
2015-01-28 2020-05-24
Clavister E7 Remote
The designated replacement product is Clavister E80.
For legacy information about the Clavister E7 Series, please visit Clavister E7 Series.
2014-07-10 2018-06-01
Clavister W8
The designated replacement product is Clavister P80.
2013-07-01 2016-07-01
Clavister W7
The designated replacement product is Clavister P80.
2013-07-01 2016-07-01
Clavister Security Gateway 4500 Series (pdf) - Classic Line
(SG4500 and SG4500 Pro)
The designated replacement product is Clavister W50.
2012-10-12 2015-10-12
Clavister Security Gateway 4300 Series (pdf) - Classic Line
(SG4300 and SG4300 Pro)
The designated replacement product is Clavister W50.
2012-10-12 2015-10-12
Clavister Security Gateway 3200 Series (pdf) - Classic Line
(SG3200 and SG3200 Pro)
The designated replacement product is Clavister W3 or Clavister W30.
2012-10-12 2015-10-12
Clavister Security Gateway 60 Series (pdf) - Classic Line
(SG60 and SG60 Pro)
The designated replacement product is Clavister E80.
2012-10-12 2015-10-12
Clavister Security Gateway 10 Series
(SG12 and SG15)
The designated replacement product is Clavister E80.
2011-11-01 2014-11-01
Clavister Security Gateway 60 Series
(SG61, SG63, SG65 and SG67)
The designated replacement product is Clavister E80.
2011-11-01 2014-11-01
Clavister Security Gateway 3200 Series
(SG3210, SG3230, SG3250 and SG3270)
The designated replacement product is Clavister W3 or Clavister W30.
2011-11-01 2014-11-01
Clavister Security Gateway 4300 Series
(SG4310, SG4320, SG4330, SG4350 and SG4370)
The designated replacement product is Clavister W50.
2011-11-01 2014-11-01
Clavister Security Gateway 4500 Series
(SG4510, SG4520, SG4530, SG4550 and SG4570)
The designated replacement product is Clavister W50.
2011-11-01 2014-11-01
Clavister Security System 6000
The designated replacement product is Clavister P80.
2011-02-01 2014-02-01
Clavister Security Gateway 50 Series
(SG51, SG53, SG55 and SG57)
The designated replacement product is Clavister E80.
2011-05-12 2012-12-31
Clavister Secure Access Gateway 3000 Series
Lifecycle Support provided by original manufacturer. Call for details.
2010-10-03 N/A
Clavister Security Gateway Failover Models (FO)
10/50/3200/4300 Series
2009-10-01 2012-10-01
Clavister IDP/AV Acceleration Cards 2009-10-01 2012-10-01
Clavister Security Gateway 4400 Series
The designated replacement product is Clavister W50.
2009-06-01 2012-06-01
Clavister Security Gateway 4200 Series
The designated replacement product is Clavister W50.
2009-06-01 2012-06-01
Clavister Security Gateway 4205 Series
The designated replacement product is Clavister W3 or Clavister W30.
2008-10-01 2011-10-01
Clavister Security Gateway 3100 Series
The designated replacement product is Clavister W3 or Clavister W30.
2008-10-01 2011-10-01
Clavister H4080 Series 2007-10-01 2010-10-01
Clavister M1080 Series 2007-10-01 2010-10-01
Clavister M660 Series 2007-10-01 2010-10-01
Clavister M560 Series 2007-10-01 2010-10-01
Clavister M460 Series 2007-10-01 2010-10-01
Clavister S340 Series 2007-10-01 2010-10-01
Clavister S330 Series 2007-10-01 2010-10-01
Clavister S240 Series 2007-10-01 2010-10-01
Clavister S140 Series 2007-10-01 2010-10-01
Clavister R33 Series 2007-10-01 2010-10-01
Clavister R13 Series 2007-10-01 2010-10-01
Clavister FWA200 2006-01-01 2009-01-01
Software and ServicesEOS DateEOL Date
Clavister Virtual Security Gateway (VSG and VSG Pro)
The designated replacement product is Clavister Virtual Series.
2012-10-12 2015-10-12
Clavister Product and Support Services - all UTM, support and management services
The designated replacement product is Clavister Security Subscription.
2012-04-24 2015-04-24
Clavister Virtual Security Gateway (VSG21, VSG110, VSG510, VSG810 and VSG1010)
The designated replacement product is Clavister Virtual Series.
2011-11-01 2014-11-01
Clavister Security Gateway Software Series (all models)
The designated replacement product is Clavister Virtual Series.
2010-10-05 2013-10-05

NOTE All other hardware, software and services not listed here are unsupported and declared End of Life (EOL) and as such not available for service. Please contact your local Clavister Sales Representative for information on available upgrade options.